Returns & Exchanges

We stand behind the quality of the Hohem iSteady Mobile+ 2024 and offer a 30-day satisfaction guarantee for all electronics purchased through our official store. If you are not completely satisfied with your stabilization experience, you may return the device in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our technical support team via email with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the iSteady Mobile+ gimbal, tripod stand, and charging cables into the original carrying case and box to ensure the precision sensors remain protected during transit.

3

Ship the Device

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking number for your records.

4

Inspection and Refund

Once our technicians verify the device's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing